Cancellation & Refund Policy


If you change your mind after enrolment and do wish to proceed with the course you must advise IIBI to cancel your enrolment within 14 days of the date of the enrolment registration sent to you. For this to apply, a request must be received by IIBI within the 14 day period, either by email, post or delivered in person with ‘Cancellation of Enrolment' and your 'Registration Number' on the subject line and advising the reason for not wishing to proceed with the course.


The course fee paid will be refunded in full less an administration charge (plus bank charges) for cancellation requests received within the 14 days period and you have not accessed any lessons and submitted any assignments. Refunds will be applied to the original credit card or by the original form of payment.

If you have commenced your course, no refunds will be given. IIBI cannot accept responsibility for changes to work commitments or personal circumstances within this 14 days cancellation period.

In a situation where a student wishes to change their enrolment, and as a measure of goodwill, IIBI will allow the following options. A student may only take up one of these options once if the student has not yet submitted any assignments. The request must be made in writing (not by telephone), within a period of 30 days following enrolment for special consideration and explaining why the student wants to change the enrolment.

Cancellation by IIBI

IIBI reserve the right to cancel courses when absolutely necessary. In the event that IIBI cancels a course, the limit of liability will be the return of fees paid by the student or offer a transfer of enrolment to another course, without fees or refunding the difference less an administration charge.